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Job Description- Senior Warehouse Associate

Our Warehouse personnel provide the highest levels of customer service by performing all shipping and receiving activity for the Branch ensuring the customer receives the correct products in a timely manner. They are also responsible for stocking and properly maintaining merchandise – an important role in our process of keeping industry in motion. This Company offers an excellent benefits package which includes options for healthcare coverage, 401(k) plan, tuition reimbursement, vacation, sick, and holiday pay.

Responsibilities

Provide excellent customer service that will enhance relationships and lead to ongoing sales
Match packing slips to inventory items received
Record items in computer system
Prepare items for delivery to customer
May process counter sales
Maintain a clean warehouse
Restock shelves when new inventory arrives
Prepare customer returns for shipment
May deliver items to customers
Interact with customers while delivering items share information with Motion Industries’ associates
Qualifications

Good customer service and communication skills
Reliable, organized, detailed and focused
Ability to multitask and manage time well
Ability to move up to 100 lbs and lift up to 50 lbs
High School Diploma or GED
Valid driver’s license
May need to be certified to operate a forklift
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Description- Customer Service Representative (Inside Sales)

Our Company sales people provide the highest levels of technical support in the industry. Our Customer Service Representatives (Inside Sales) professionally represent the Company to our customers with the knowledge and skills to provide them the product or service they need. Our Company offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick and holiday pay.

Responsibilities

Respond to customer inquiries, provide quotes, and take customer orders
Order and source products
Negotiate sale and purchase prices
Proactively generate sales and promote Company products
Expedite backorders
Assist with pulling inventory and preparing shipments
Assist with customer returns
Interact with customers and suppliers to obtain and fill orders correctly
Troubleshoot customer concerns
Qualifications

Good customer service and communication skills
Reliable, organized, detailed, and focused
Industry and sales experienced preferred
Working knowledge of Microsoft Office suite, especially Outlook and Excel
Knowledge of supply chain systems helpful
High School Diploma or GED
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Description-  Customer Service Representative Specialist

Here is an excellent opportunity to support branch activity in a new way.

The CSR Specialist position is located within the technical support center and under minimal direction, responsible for calls of a non-routine nature that require deviation from standardized procedures. Handles situations that may require additional research depending upon customer response.

Ensures customer expectations are accurately determined and are fully met. Develops and broadens relationships within customer organization to fully understand needs and wants; functions as the inside half of the sales team; ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.

Qualifications

Reliability, organization and attention-to-detail required.
Industry experience required; specialty product knowledge from previous warehouse and inside sales experience required.
Customer service and communication skills required.
Ability to multi-task and time management skills required.
Excellent computer skills required; including information processing, communicating internally and externally via email, using business systems and searching capabilities to locate product.
Bachelor’s degree in a related field and three years of related experience or the equivalent combination of education and/or experience required.
Responsibilities

Relates to all technical customer support activities within the business, call center, field, and business processing. Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business.
Responsible for maintaining effective relationships with Companies’ current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner.
Responsible for selling Companies products and services by understanding customer needs and meeting their requirements. Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
Orders items to ensure appropriate inventory levels are maintained for consignment customers. Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory; ensures identification and sale of Company  assets; in some cases, may have to locate a product.
Influences Companies’ Gross Profit through negotiating the sale price and purchase price within certain parameters. Proactively generates sales by actively promoting the Companies products to existing customers. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. May place orders without approval for orders up to $25,000 per line and $50,000 per Purchase Order.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Company.
Minimizes freight cost by determining the most cost effective method to fulfill customer orders Interaction. Routinely interacts with customers to obtain and fulfill orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
Partners with Account Representatives to ensure customer satisfaction. Provides coaching, guidance and direction to less experienced Customer Service Representatives.
Assists customer by troubleshooting via telephone or email and identifying correct part. Assists less experienced Customer Service Representatives with addressing customer needs; especially technical expertise in a particular specialty.
Attends training sessions regularly to continue professional growth and development.
Performs other duties as assigned.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Need an Accounting Manager with Epicor background to do payables, balance sheets, handle cash at bank, invoices, and some HR duties.

Sales Representative
Reports to: Sales Manager
Job Overview
To manage and grow business by identifying and developing new customers. Will also be responsible for maximizing the value within customers and developing business relationships with customers and prospects. Success is achieved by developing and applying excellent sales and customer service skills to the and delivering long-term incremental business growth consistent with the Company’s goals and objectives.

Responsibilities and Duties:
General Sales – 40% or approximately 3 hours a day• Follow proven sales strategies and maintain high productivity levels.• Determine key variables for cost and other estimates.• Proficiency in running sales reports and pulling data to support sales activities.

New Customer Sales – 40% or approximately 3 hours a day• Aggressively prospect for new business, conduct research, and develop prospect lists.• Introduce the company through various channels and speak confidently on our capabilities.• Maintain thorough contact records and follow-up on sales opportunities.• Develop thorough understanding of the customer and their business segment; as well as understanding industry trends and identify future needs.• Add regularly visit customers and/or prospects in person to enhance relationships.

Existing Customer Sales – 20% or approximately 2 hours a day• Continue the development of the existing client base, strengthening long-term relationships and developing opportunities for optimum margin of sales.• Maintain consistent communication and timely follow-up with customers to understand their evolving business needs and product demands; ensuring top 14 customers have been contacted once evert two weeks.

Qualifications:• Bachelor’s degree in Engineering, Business, or equivalent, preferred.• Completion of sales training coursework, preferred.• 5+ years of increasing sales responsibility to customers.• Experience in a consultative sales approach to selling custom manufacturing service solutions and/or engineered products.• Strong orientation to delivering a highly professional experience for our customer.• ERP / MRP software, including CRM; Epicor 10, preferred.

Skills:
• Intermediate to advanced Microsoft Office [Outlook, Excel, Word, and Power Point] computer skills.• Self-motivated; analytical data-driven decision-making capabilities with a commitment to quality and customer service.• Excellent verbal and grammatical writing skills.• Strong negotiation and analytical skills.• Excellent time management skills, strong ability to multi-task, and work numerous projects concurrently.• Solid works CAD software experience preferred.

The job description outlined above is not intended to be a detailed list of job functions or responsibilities. It outlines the essential functions of the job. An individual may be required to perform other duties from time to time. The company reserves the right to amend, change or delete the contents of this job description.